Last updated: September 23, 2025
Due to the nature of digital products, all sales are final. We do not offer refunds for digital downloads, software, or other digital products once they have been delivered.
For physical products purchased through our Etsy store, please refer to Etsy's refund policy. We will honor Etsy's standard return and refund policies.
If you receive a defective product, please contact us within 14 days of delivery at support@playnnect.com with your order number and description of the issue. We will work with you to resolve the matter.
Under UK Consumer Rights Act 2015, you have the right to cancel your order within 14 days of delivery for physical products. This right does not apply to digital products or custom-made items.
If a refund is approved, it will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase.
For any questions about refunds or returns, please contact us at support@playnnect.com.